Shipping policy
Can I use a carrier outside of your network?
We are only able to ship items through the United States Postal Service, UPS. We cannot ship items through independent carriers, nor can we initiate shipments without an order being placed through our online store.
How long will it take to receive my order?
Orders - including in-store pickup orders - are fulfilled in the order they are received. Order delivery times will vary based on your chosen shipping method and your location relative to our warehouse. Delivery time is calculated from the initial pickup scan by your selected courier. Delivery times cannot be guaranteed by DetailDepot once your order has been secured by your chosen courier. DetailDepot is not liable for shipping delays Incurred by the carrier, regardless of the shipping method chosen. If you are in need of an item quickly, we strongly suggest choosing a shipping method that reflects the delivery date you desire, plus one day of contingency.
You can check your order status at any time by using the tracking number attached to your order. For the most up to date information, please utilize the Shop Delivery/Tracker App that we've integrated into our store.
Will I have to sign for my package?
Signatures are not required for items or orders that fall below a certain value threshold. The driver will usually leave the package, unless there has been an increase in the number of delivery issue claims in your area. We can activate “no signature required” on the order at your request. If you request “no signature required," DetailDepot and your selected courier assume no further liability for missing or lost packages.
Is tracking information provided?
Yes. You will receive a tracking number via email when we print the shipping label for your order. Tracking information is automatically populated once we have purchased a shipping label for your item via your chosen carrier. Tracking information can be accessed within your account in the "Orders" section.
Why didn’t I receive tracking information?
Check your spam filter; sometimes our emails will be automatically filtered by your email host. Ensure that the email address you provide us in your account creation and/or checkout process is correct/active.
Can I correct my address after an order is placed?
If your shipping address is incorrect on your order, please call us as soon as possible at (510) 828-5964 and request an address change prior to the item being shipped. Some couriers charge for re-directed packages after they have been shipped. There is no charge for us to correct the address before the package has been shipped. However, we cannot guarantee that the courier will allow changes free of charge once a label has been created. DetailDepot is not liable for incorrect address submissions, and packages delivered to an incorrect address as a result of customer address input cannot be recovered at the expense of DetailDepot.
Do you ship to PO Boxes, APO and FPO addresses?
Yes, we ship to PO boxes, APO and FPO addresses; available shipping options for these particular address formats will automatically be shown for you at checkout.
What happens if my package is stolen, lost or mis-delivered by the courier?
DetailDepot is not responsible for the theft of packages from your property and orders claimed as stolen should be reported to your local authorities and/or your chosen shipping courier.
Customers are encouraged to file "Lost Mail" or "Lost Package" claims with USPS, UPS if a package is believed to be mis-delivered or lost. Claims can be filed directly from the order tracking package on the respective courier's website.
