Refund policy

What is your return policy?

ANY ITEMS MUST BE RETURNED WITHIN 30 DAYS IN LIKE-NEW CONDITION WITH UNDAMAGED ORIGINAL PACKAGING. ALL RETURNS MUST BE AUTHORIZED BY A DETAILDEPOT STAFF MEMBER. PLEASE EMAIL DetalDepotMP@gmail.com. ANY RETURNS NOT AUTHORIZED WILL NOT BE PROCESSED AND WILL BE SENT BACK AT THE BUYERS EXPENSE. Chemical/liquid items in which the cap or seal has been opened are not eligible for return under any circumstances. Likewise, items that have been removed from the original packaging, microfiber products that have been washed, tools that have been modified or otherwise been used in any capacity are not eligible for return under any circumstances.

All orders made with free shipping offers will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold, the remaining items and returned items will be billed for the normal shipping charges.

The cost of the returned items, less the shipping charges, will be credited via the payment method used. It may take 5-7 days for your financial institution to process the credit.

If you have received a leaking, damaged or defective item, please contact us immediately at DetalDepotMP@gmail.com OR call (510) 828-5964 and we can rectify the situation once visual confirmation of damage has been received.

Who pays for return shipping?

DetailDepot.Co covers the return shipping costs only if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid UPS or USPS label to return the product(s) to us in this situation. Examples include:

Items that are leaking, dented, or otherwise damaged; we do ask that customers email DetalDepotMP@gmail.com photos of the damaged item(s) to obtain a replacement.
The incorrect product or incorrect size was included in the order; again, we ask that customers email DetalDepotMP@gmail.com with photos of the incorrect item to obtain a replacement or replacements.
The product does not function as intended by the manufacturer, when used within specifications and by following prescribed procedure in the usage of the product.

Items returned for reasons other than manufacturing defects or a DetailDepot error will not be provided with a pre-paid return label. You will be responsible for packaging and paying for shipping the product back. This policy specifically applies to, but is not limited to the following reasons for return:
Returning an item or items due to dissatisfaction with product attributes that are clearly communicated in the product's photos or description (color, scent, viscosity, size/volume, etc.)
Items that were not used strictly according to the manufacturer's directions or in a reasonably similar manner
Changing one's mind about an item or an order after the order has already been transferred to the shipping courier of choice
The item(s) arrived late due to courier error
The item was unused or unopened beyond 30 days from the order submission date